Press Release

Mayor Newsom And The SFMTA Announce Record-High Muni On-Time Performance

On-Time Performance Reaches 75.0% for the 3rd Quarter of FY09-10

7/13/10-Mayor Gavin Newsom and the San Francisco Municipal Transportation Agency (SFMTA), which operates the Municipal Railway (Muni), today announced that Muni achieved its highest-ever quarterly on-time performance (OTP) rate—75.0 percent—for the third quarter of Fiscal Year (FY) 2009-2010, which was January through March 2010. This OTP rate for the third quarter of FY 2010 follows 73 percent and 72 percent OTP rates for the first and second quarters of the fiscal year respectively. This is the highest OTP percentage recorded at the SFMTA.

“In the face of the most difficult budget crunch in generations, Muni managed to hit a high water mark for on-time performance,” said Mayor Newsom. “San Franciscans are the beneficiaries of a more reliable transit system. We won’t stop working to improve Muni until we restore 100 percent of service and achieve even better on-time numbers, but this piece of good news is welcome.”

“Despite our economic challenges, the SFMTA has always been committed to improving our system. The service changes we made in December were informed by the Transit Effectiveness Project and represent recommendations and input from various members of our community,” said Tom Nolan, SFMTA Board Chairman.

“Improving Muni’s on-time performance is fundamental to the SFMTA’s mission,” said Nathaniel P. Ford Sr., SFMTA Executive Director/CEO. “This data clearly shows that the service changes and running time adjustments we implemented in December, which were based on the Transit Effectiveness Project, are working to improve our system. While I am proud of the work we are doing to improve our customers’ riding experience, we have a ways to go until we reach our voter-mandated OTP goal of 85 percent.”

The SFMTA reported at Tuesday’s meeting of the Policy and Governance Committee of its Board of Directors that the December 2009 service changes and related running time adjustments contributed to the increase in OTP. These service changes were informed by the Transit Effectiveness Project, an 18-month study of Muni that provided recommendations for service improvement. While many other factors can be at play, the data suggests that increasing frequency and running time changes may have had a positive impact. For instance, the average on-time performance for lines and routes with increased frequency and/or running time changes was 77.2 percent, while the average on-time performance for lines without these improvements was 71 percent. The 75 percent rate does not include the May 8 service reductions.

To achieve these results, each line is randomly sampled and monitored at a minimum of 10 days covering both weekday and weekends. The lines are monitored by traffic checkers using handheld devices which are synched to a database used to calculate the quarterly results.